Notes:

• PC Doctor diagnostics must be completed and any error codes or messages noted prior to hard drive replacement.
• Noisy drives are not always defective. Some are just inherently noisy. Compare against another identical drive with the same field replacement unit (FRU) part number.
• Some of these steps may not apply to your system.
• Test the hard drive after performing each step.
  
  

1. Check that the hard drive is recognized in BIOS, and is properly set up in the startup sequence for ThinkPad A, G, R, T, X, and Z series systems.
   1. Turn on the computer.
   2. While the Press F1 for BIOS Setup Utility or To interrupt normal startup, press the blue Access IBM button or To interrupt normal startup, press the blue ThinkVantage button message is displayed at the lower left area of the screen, press the F1 key, blue Access IBM, or ThinkVantage button. Select the Start BIOS Setup Utility or Access BIOS, if applicable. The BIOS Setup Utility menu will be displayed. If a password prompt appears, type the correct password.
   3. Select Startup and then press the Enter key.
   4. Select Boot and then press the Enter key.
      1. The display should list Hard Drive with a plus (+) next to it if the drive is detected by the system BIOS.
      2. Click the plus (+) to expand the hard drive branch and confirm that the Device Name (or Drive ID) appears normal (example: IC25T060ATCS05-0).
   5. Select Hard Drive and then press the F6 key to move it to the first boot position.
      Note: The normal position is second or third after the floppy disk drive and/or CD-ROM drive.
   6. Press F10 to save and exit and then press the Enter key to restart the system.

   
   If the drive is recognized, then test the hard drive for errors.
   If the drive is not recognized, then reseat the drive once and then check the BIOS again. If the drive is still not recognized after reseating the drive, then contact Support.

2. Reseat the drive.
   Note: Although the hard drive can be upgraded, it is not designed to be removed and reinserted on a regular basis. Repeated and frequent removal, for purposes other than to upgrade for greater capacity or problem determination, can cause damage to the system. The Ultrabay 2000 hard drive adapter is designed to provide this flexibility with a second hard drive in the Ultrabay 2000.
   Shut down, remove the power cord, and remove the battery from the ThinkPad system before removing the drive.

If another similar system is available, then verify that the drive works in the other system. In the event that the hard drive does work in another system, the original ThinkPad system is probably at fault. Test the hard drive for errors in the working configuration to ensure proper operation. Then, contact Support.

3. Test the hard drive for errors.
   1. For all Current Thinkpad systems including R, T, W, X, as well as Z and G Series, please download and run the PC Doctor Quick Test diagnostics.
   2. • Please check the compatible system listing to confirm the diagnostic will work on the particular machine. If the machine is not listed, go to the next step.
      • The Utility requires access to Windows. If Windows cannot be accessed, please go to the next step.
   3. Run the PC Doctor diagnostics for all current ThinkPad A, G, R, T, X, and Z series systems. PC Doctor for DOS is available by pressing the F11 key, the Access IBM button, or the ThinkVantage button during startup to access the predesktop menu area for options to troubleshoot. If these methods are not available for your system, then PC Doctor for DOS may be downloaded. This DOS version requires two or more floppy diskettes depending on the ThinkPad system.
      
      
   4. Run the built in hard drive diagnostic program in the BIOS Setup Utility.
      Note: The hard drive diagnostic program is only available for the following systems:
   5. • ThinkPad R60, R60e, R61
      • ThinkPad T60, T60p, T61
      • ThinkPad X60, X60s, X61, X61s, X61 Tablet
      • ThinkPad Z61e, Z61m, Z61p, Z61t
      • Thinkpad X300, X301, T400, R400, T500, W500, W700
        
        
      1. Turn on the computer.
      2. Press the blue ThinkVantage button when the message To interrupt normal startup, press the blue ThinkVantage button is displayed to enter the ThinkVantage Productivity Center, then select Start setup utility to open the BIOS Setup Utility.
      3. Select HDD diagnostic program and then press the Enter key.
      4. If an error is found during the hard drive test(s), please contact the Support Center for further assistance.
         
         
   6. Run the test in Easy-Setup for ThinkPad 600, 600E, 770, 770E/ED, 770X, and 770Z systems.
      1. Press and hold the F1 key, then turn on the computer. Hold the F1 key until the Easy-Setup menu appears. If a password prompt appears, type the correct password.
      2. Select Test.
      3. Click the HDD-1 symbol to run the basic test. The results will be displayed as blue OK or red error codes.
      4. Press the Ctrl-A keys to select the advanced tests.
      5. Click Exit and then click Exit again.
      6. Click HDD-1 again to start the advanced test.
         Note: The exact procedure may vary slightly.
         

   
   If any of the above tests fail with error codes, then document the error messages and contact Support. If the drive passes the test, then continue with step 4.
   

4. Use FDISK to verify the drive is partitioned and active.
   Note: This requires a bootable or startup diskette and the FDISK.EXE utility. Option four on the FDISK menu will display the current partition information for the hard drive.
   
   
5. Verify that the latest firmware updates for the ThinkPad system hard drive or optional hard drive have been installed.
   
   
6. If these steps have not solved your problem:
   Refer to "Need more help?"
   
   

Note: Available system tools like Microsoft Scan Disk, Microsoft Disk Cleanup, or Microsoft Disk Defragmenter may also help to optimize the hard drive performance.

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