Lenovo™
Skip to main content
Country / region  (Select)     English (Change)
 
     Home      Products      Support & downloads      My account      About Lenovo
 
Security tips for Windows Vista - Notebooks
Applicable countries and regions
Support for BitLocker Drive Encryption
TPM not found or no save option is available for BitLocker group policy settings to complete successfully
BitLocker will not work on a system with the TPM 1.2 security chip.
Compatible TPM cannot be found in the TPM Management console
System does not boot until recovery password has been entered


Symptom
One of the main security features of Microsoft Windows Vista is BitLocker Drive Encryption. It can be enabled either through the use of the TPM 1.2 security chip on the system or a USB 2.0 flash drive, to save your recovery key.

Refer to the system list above to see which system support BitLocker Drive Encryption.

Affected configurations
Any of the following systems that support BitLocker Drive Encryption with either TPM 1.2 or USB 2.0 flash drive and running Microsoft Windows Vista:
  • ThinkPad G50
  • ThinkPad R51e, R52 (with Machine Type: 1846, 1847, 1848, 1849, 1850, 1870), R60e
  • ThinkPad T43 (with Machine Type: 2668, 2669, 2678, 2679, 2686, 2687), T43p, T60, T60p
  • ThinkPad X41, X41 Tablet
  • ThinkPad Z60m, Z60t, Z61e
  • 3000 C200, N100, V100

Systems that do not support BitLocker Drive Encryption with both TPM 1.2 and USB 2.0 flash drive:

  • ThinkPad R50, R50e, R50p, R51, R52 (with Machine Type: 1858, 1859, 1860, 1861, 1862, 1863, 1958)
  • ThinkPad T41, T41p, T42, T42p, T43 (with Machine Type: 1871, 1872, 1873, 1874,1875, 1876)
  • ThinkPad X31, X32, X40

Additional information
This is the limitation of the system board and/or BIOS in the systems.

 

Symptoms
  1. With a computer without a TPM1.2 compliant security chip, when you run BitLocker, a warning message will be displayed "A TPM was not found. A TPM is required to turn on BitLocker. If your computer has a TPM, then contact the computer manufacturer for BitLocker-compatible BIOS."
  2. With a computer with a TPM1.2 compliant security chip, when you run BitLocker, there is no screen to save "Startup key" in the USB drive in the wizard.

Affected configurations
Systems that support BitLocker Drive Encryption with either TPM 1.2 or USB 2.0 flash drive and are running Windows Vista:
  • ThinkPad R60
  • ThinkPad T60, T60p
  • ThinkPad X60, X60s, X60 Tablet
  • ThinkPad Z61m, Z61p, Z61t

Systems that support BitLocker Drive Encryption without TPM 1.2, only with USB 2.0 flash drive

  • ThinkPad G50
  • ThinkPad R51e, R52 (with Machine Type: 1846, 1847, 1848, 1849, 1850, 1870), R60e
  • ThinkPad T43 (with Machine Type: 2668, 2669, 2678, 2679, 2686, 2687), T43p, T60, T60p
  • ThinkPad X41, X41 Tablet
  • ThinkPad Z60m, Z60t, Z61e
  • 3000 C200, N100, V100

Solution
You must must enable the BitLocker group policy setting for the Control Panel Advanced Startup Options by running gpedit.msc. Refer to the BitLocker step-by-step guide.

Additional information
This is by design as part of an intentional design by Windows Vista.

 

Symptom
If your BIOS is older, you may find that BitLocker will not work on a system with the TPM 1.2 security chip.

Affected configurations
Any of the following systems with the TPM1.2 security chip and running Windows Vista:
  • ThinkPad R60
  • ThinkPad T60, T60p
  • ThinkPad X60, X60s, X60 Tablet
  • ThinkPad Z61m, Z61p, Z61t

Solution
Install the latest BIOS available from the Lenovo Support & downloads Web site. The latest BIOS supports Bitlocker.

Additional information
For BitLocker to work with TPM 1.2, the appropriate BIOS which supports BitLocker is necessary.

 

Symptom
The error message "Compatible TPM cannot be found" appears after installing the Trusted Platform Module (TPM) 1.1 device driver and making sure the security chip is enabled in BIOS.

Affected configurations
Any of the following systems that support the TPM 1.1 and are running Windows Vista:
  • ThinkPad R52
  • ThinkPad T42, T42p, T43, T43p
  • ThinkPad X41, X41 Tablet
  • ThinkPad Z60t, Z60m

TPM



Solution
The affected systems do not support TPM1.2.

Additional information
This is by design of Windows Vista, TPM1.1 is not supported by the TPM Management console.

 

Symptom
If the BIOS is updated after enabling BitLocker on the system that has TPM1.2 security chip, the operating system shows the BitLocker Drive Encryption Information message and does not boot until the recovery password has been entered.

Affected configurations
Any of the following systems with the TPM1.2 security chip and running Windows Vista:
  • ThinkPad R60
  • ThinkPad T60, T60p
  • ThinkPad X60, X60s, X60 Tablet
  • ThinkPad Z61m, Z61p, Z61t

Solution
Disable BitLocker by selecting "Turn Off BitLocker" of "BitLocker Drive Encryption" in the Control Panel if BitLocker is enabled before updating the BIOS.

Additional information
This is caused by Windows Vista. Windows Vista does no implement any logic to tell BitLocker enable/disable the status from the BIOS to the operating system or provide ways for the BIOS to update the program to detect the BitLocker status.

 

 

 

 

 

 

 

Applicable countries and regions
Worldwide

Back to top

Document id:  MIGR-67210
Last modified:  2007-01-19
Copyright © 2010 IBM Corporation
Copyright © Lenovo 2010, all rights reserved
 
Document options
Printable version 
tools-rn2.jpg
line-rn2.jpg
mail-rn2.jpg Warranty Upgrade
line-rn2.jpg
chat-rn2.jpg Lenovo Forums
line-rn2.jpg
Subscribe to drivers updates

Printable version



    Terms of use Privacy Contact