When the Windows password has been reset, Client Security Solution continually prompts you for new Windows password, but then displays an error message indicating that the password is incorrect.

Windows security is designed this way so that your security credentials are invalidated when your Windows password has been reset. Windows will prompt a warning message at each attempt to reset your password. Also, not only is Client Security Solution affected by resetting your Windows password, but you will also lose access to your certificates and files that are encrypted by Windows EFS. When Client Security Solution can no longer access your Windows security credentials (as a result of the password reset), Client Security Solution will continually prompt you for the new password and then display an error message indicating that the password you entered is invalid. Client Security Solution cannot function when the Windows security credentials are invalidated in this way. If your Windows password has been changed (for example, you are prompted to specify both the old and the new password), your security credentials are preserved and protected by the new password.

Client Security Solution 7.0 and later versions.

1. Restore a backup of your system prior to when you reset the Windows password.
2. Reset your Windows password back to what it was originally. This should restore access to your Windows security credentials.
3. Create a new Windows account and start using it instead of the original account with corrupted credentials.
4. Follow this method to recover your system:
   1. Launch the Password Manager.
   2. Click Import/Export and select Export entry list.
   3. Point to a location to save the file and enter a file name.
   4. Enter a password for the Entries file.
   5. Close the Password Manager.
   6. Launch Client Security Solution.
   7. Click Advanced > Reset security settings.
   8. Enter the new Windows password when prompted.
   9. Client Security Solution will prompt you to restart the system.
   10. After the system restarts, launch the Password Manager.
   11. Click Import/Export and select Import entry list.
   12. Point to the file that was saved earlier.
   13. Enter the password when prompted.